Last Updated: [Date]
1. Eligibility
- Refunds/exchanges for:
- Defective/damaged items (report within 48 hours)
- Wrong items delivered
- No refunds for:
- Buyer’s remorse (unless unopened)
- Incorrect sizing chosen by customer
2. Process
- Contact us at [Email] with order # and proof (photos/video)
- Return item unused with tags within 7 days
- Refund via bKash/bank transfer within 5 business days
3. Exchanges
- Free replacement for defective items
- Size exchanges subject to stock
4. COD Orders
Refunds processed after returned item verification.